Amiri Digital Inc. sources Products from Manufacturers and distributors, so what we can accept back depends on their return rules. This policy forms part of our Terms of Product Sales.
Before you return anything
Email help@amiri.digital with your order or invoice number, the items and the reason. If the return is approved, we will send you a Return Merchandise Authorization (RMA) number. We cannot accept returns without an RMA. RMA numbers are valid for 10 days.
Unopened, non-defective hardware
- Must be requested within 14 days of delivery.
- Must be unopened, unused and in the original sealed packaging, with all accessories and documentation.
- Accepted only where our distributor or the Manufacturer accepts the return.
- A restocking fee of up to 15% of the purchase price may apply, plus any fee charged to us by the distributor.
- You pay return shipping.
Products that cannot be returned
- Software, licence keys, subscriptions and cloud services once ordered or activated
- Special-order, custom-configured or build-to-order items
- Opened consumables, memory, storage drives and processors
- Refurbished, open-box or clearance items sold "as is"
- Items not purchased from Amiri Digital
Defective or dead-on-arrival (DOA) products
- Report the problem within 7 days of delivery.
- Depending on the Manufacturer, we will either arrange an exchange or direct you to the Manufacturer's support for a warranty repair or replacement.
- After that window, defects are handled under the Manufacturer's warranty, and we will help you with the claim.
- Before returning a storage device or computer, back up and remove your data. We are not responsible for data on returned items.
Wrong item or shipping damage
Report it within 5 business days of delivery, with photos of any damage and the packaging. We will cover return shipping and replace the item or credit your account.
Refunds
Refunds are issued to the original payment method or as an account credit within 10 business days after we receive and inspect the return and, where applicable, receive credit from our distributor.
Questions
help@amiri.digital